Information about samples
Samples of all our products are available. Due to the high cost of administration, samples are charged in full but can either be used in a future order or be returned without a restock charge.
Should you wish to return garments, please follow these simple steps:
Contact our Customer Services team by calling 0191 488 4300 or by email to firstname.lastname@example.org
Please have your order number to hand so we can easily find your account.
You will be provided with a returns note. This must be returned with your garments for them to be processed efficiently.
Return the unworn garments to us in their original packaging.
Then leave it to us. A full refund will be made to you by the same method you originally used to pay for your order. We aim to complete the refund within 5 working days from receiving the returned items.